BOOKING AN APPOINTMENT
 

Booking an appointment is the most suitable way to reserve a spot with one of our friendly staff for a private one to one service based on your most suitable time. We recommend booking one week in advance  for any weekend appointments. Walk-ins are also welcome on the day if there is any available spot in between our booking schedules or any cancellation. 

 

  1. Appointment information

Please note that all bookings are secured with your credit/debit card details. No booking fee is held by us by the time of booking. However, a $25 charge will be deducted from your provided card in case of late cancellation (later than 48 hours upon the appointment) or no-show.

Kindly note that only 3-5 most stunning in your eyes will make their way to the fitting room for the appointment regardless of pre-booked or walk-in.

We recommend bringing one or two closest person(s) with you, might be your significant other, best friends, your family members or whoever values your opinion. No more than 2 people other than the bride, unless with prior notice from you and agreement from us.

Peony House Styling Appointments

For Brides who have booked an appointment for a private wedding gown try-on with your own bridal stylist. 

Estimated duration: 60 - 90 minutes

 

Peony House Walk-in for Styling Appointments (only applicable if available)

Walk-in appointments are only applicable if available and do not guarantee a time slot

Estimated duration: 60 - 90 minutes or per availability

 

Peony Follow-up Appointments 

The follow-up appointment is for measurements taking, size fitting, alterations and other follow-ups. Booking is a must for this type of appointment as a walk-in is not available.

Duration: 60 minutes

 

  1. Reschedule and Cancelation of an Appointment

 

If you wish to reschedule your appointment, a notice within no less than 48 hours is required to accomplish your request via our landline 03 93116252 or email customerservice@peonyhouse.com.au. We can reschedule your booking for another day at your best suitable time. In case of no-show on the booking day or any further notice made after 48 hours, a $25 booking charge would be applied.

In the case you are running late, kindly give us a call. Please note that running late means your appointment time will be shortened based on the time that you are late. If you are running 30 minutes late or more, unfortunately, your appointment will be cancelled with a $25 booking charge.

 

PRODUCTS AND SERVICES

 

  1. Payment/ Deposit 

 

  1. On the order/confirmation date you agree to pay a non-refundable deposit amounting to 50% of the total price of the product(s) for hiring or purchasing items; or 100% for custom items as set out in the order.

If we are unable to process your order for any reason, the deposit will be refunded.
 

1.2 The balance of the Price is due on the date you collect your gown. No goods may be removed from the premises until full payment of the order has been fulfilled. 

In case a cheque is paid, goods will not be released until the cheque has been cleared by the bank, which could take up to three working days, unless it is supported with a valid cheque guarantee card to the value of the amount required. 

 

1.3 Hiring gowns must be paid in full as purchased price on the collection date to cover any damages that may happen.
The difference will be fully refunded when the gown is returned undamaged; or partly refunded/non-refund in case of any wear and tear, depletion of goods due to use and wear or lost/stolen (will be evaluated by Peony House).

 

1.4 All items purchased are non-returnable/non-refundable after leaving Peony House’s premise. Customers are required to check for any damage, faulty on the product before completing the purchase. We do not hold responsibilities for any damages incurred after the product left our premise. 

  1. Custom and Alteration

2.1 Custom gowns are made to the size based on the measurements taken (and signed for by you) when the order is placed. We cannot be held responsible for any change in your measurements or sizing.

 

2.2 The costs of any alterations are not included in the price of the ready-made gowns.  Alterations arranged by us are charged separately.

Alterations may be carried by your own for custom item(s). However, we cannot be held responsible for any alteration work carried out by a third party.

 

  1. Dry Cleaning​

The rental gown is dry-cleaned before and after a hire period with experienced dry cleaners, who are familiar with special care instructions. Customers agree not to attempt to clean the gown. In case of attempting to clean the gown by any method and results in permanent damages, additional costs may incur.

  1. Cancelation

4.1 Customers who cancel their sales contract for any reason are NOT entitled to a refund of the amount that has been already paid up to and including the cancellation date.
Peony House does not offer refunds for change of mind or for cancellation of a(n) wedding/event and cannot accommodate requests for changes in those circumstances. We reserve all rights to refuse any requests for variations submitted after the confirmation date (e.g. a variation to the wedding/event day; the gown’s size, colour, style or design; delivery address or other details)..

4.2 We will not be held responsible for any defects or damage to goods once the item(s) has left the store. Any wear and tear or depletion of goods due to use and wear are not our responsibility.

5. Non-Collection of Goods.

 

If customers do not collect their goods within 3 months of the notified collecting date, then the contract will be deemed cancelled without any further notification and any monies paid will not be refunded. Gowns will be put into the shop's stock to be re-sold.

PRIVACY POLICIES

This privacy policy demonstrates how we would collect, use and store your private information when you visit our Peony House stores across Australia. 

 

When you visit one of our stores, our friendly staff will politely ask for your information including your name, phone number, email, date of birth and size. 

 

We use the information we collect generally to fulfill the requirements necessary for the orders placed through our stores, including: 

- Processing payment information

- Raising a tax invoice

- Proving you with order and appointment confirmation

- Customer service communication

- Screen our orders for potential risks or frauds

- Providing you with post-appointment consultant, information or advertising relating to our products and services in line with the preferences you have provided

 

In circumstances where legal procedures occur, we may also share your personal information to obey applicable legal acts and regulations, to respond to a search warrant or other lawful request for information, or to protect our rights.

 

When you walk into one of our stores, we will maintain your personal information in our records unless and until you ask us to delete this information.

 

No variation of this Terms and Conditions shall be effective
unless it is in writing by both parties.

Customer Policy